Scarf

Return and Refund Policy

Thank you for choosing Amacor Printz for your custom decoration needs. We strive to provide expert customization, high-quality products and excellent customer service. To ensure a positive experience for everyone, please review our return and refund policy:

Returns:

Personalized Items: 

Custom products with personalized designs or text we cannot accept returns or exchanges for buyer’s remorse or sizing issues unless there is a defect or error on our part. Please carefully review the sizing charts and mock-ups before finalizing your order. 

Defective or Damaged Products:

Covered
If your order arrives with a defect or damage (e.g., printing flaws, fabric damage), please contact us within 14 days of receiving your order with photos and a description of the issue. We will contact you for a quick satisfactory resolution.

Not Covered
Amacor Printz will not be held responsible for parcels lost, damaged or delayed during transport.
Shipping insurance is recommended. Requests for shipping insurance must be indicated on all purchase orders. Insured value must be above 100$.

Incorrect Order:

If you receive the wrong item or size, please contact us within 14 days of receiving your order. We will contact you for a quick satisfactory resolution.

Return Shipping:

For returns due to our errors (defective, damaged, or incorrect order), we will cover the return shipping costs. 

Refunds:

Full Refund:

We offer a full refund for defective, damaged, or incorrect orders, as long as the return process is initiated within the specified timeframe.

Refund Processing:

Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days days. 

Partial Refunds:

In some cases, we may offer a partial refund if the item is not suitable, but is in good condition.

How to Initiate a Return:

1. Contact Us:
   Please email us at info@amacorprintz.com or call us at 514-277-9227 to initiate a return.
2. Provide Information:
   Please include your order number, a description of the issue, and any supporting photos or documentation.
3. Return Instructions:
   We will provide you with instructions on how to return the item and any necessary shipping labels.

Shipping Policy

Shipping fees are added to your invoice and are based on weight, dimensions and postal code.

We select the courier offering the most competitive rate at the time your order is shipped.

Requests for shipping insurance must be indicated on all purchase orders. If not requested to do so, Amacor Printz will not be held responsible for parcels lost, damaged or delayed during transport. Insured value must be above 100$.

Shipping Options:

• Standard Shipping :
  We offer standard shipping within the Canada, typically taking 1-5 business days for delivery after processing. 
• Express Shipping:
  For faster delivery, we offer express shipping , with typical delivery times of 1-2 business days after processing. 
• International Shipping:
  We also ship internationally, with delivery times varying depending on the destination country and carrier. Please contact us for a shipping quote for international orders. 

Shipping Costs:

• Domestic Shipping:
  Shipping costs are calculated based on the weight and dimensions of your order and your shipping address. 
• International Shipping:
  Shipping costs for international orders will be calculated based on the weight, dimensions, and destination country. Customers are responsible for any applicable customs duties, taxes, and fees. 

Tracking Your Order:

• Once your order ships, you will receive a tracking number via email, allowing you to monitor the status of your shipment. 

Contact Information:

• For any questions or concerns regarding your order or shipping, please contact us at info@amarcorprintz.com or 514-277-9227. 

Pricing and Price Reductions/Corrections

Pricing Accuracy

We take great care to ensure that the prices for our custom garment decoration services and customized garments are accurate on our website. Prices are provided based on the specifications selected for each product, including customization options, fabric choices, and quantity. However, due to the custom nature of our services, prices may be subject to change. All prices are quoted in Canadian currency and are subject to change without prior notice. While we strive for accuracy, we reserve the right to correct any errors or omissions that may occur, including pricing discrepancies caused by technical issues or human error.

Custom Garment Decoration and Customization Pricing

The final price for custom garment decoration services is based on several factors, including the complexity of the design, the number of colors, the method of decoration (such as embroidery, screen printing, or heat transfer), and the quantity of garments ordered. Customization prices are provided at the time of order, and any changes to the order after it has been placed may impact the final price.

Price Reductions and Promotions

From time to time, we may offer promotional discounts or price reductions on custom garment orders. These promotions will be clearly communicated on our website or via email. Any discounts or special pricing are valid only during the specified promotion period and are not applicable to previous orders. Discounts will be automatically applied at checkout if eligible, but cannot be combined with other offers unless otherwise stated.

Price Corrections

In the event of an incorrect price being displayed for any custom garment or decoration service, we reserve the right to correct the price before processing the order. If a price correction is necessary after your order has been placed, we will notify you of the error. You will then have the option to either accept the corrected price or cancel the order, with a full refund issued in the case of cancellation.

Price Matching

Due to the customized nature of our products and services, we do not offer price matching with other retailers or service providers. However, we are committed to providing high-quality, custom products at competitive prices.

Taxes and Additional Fees

The prices listed on our website do not include applicable taxes, shipping, or additional customization fees. Taxes, shipping costs, and any other applicable fees will be calculated at checkout based on your order details and delivery location.

Currency Fluctuations

For international orders, please note that pricing may vary due to fluctuations in exchange rates. Any applicable currency conversion will be reflected in the final price of your order at the time of checkout.

Contact Information:

• For any questions or concerns regarding your order, please contact us at info@amarcorprintz.com or 514-277-9227.