Customer Service Representative / Inside Sales

Job description

Amacor is seeking a dynamic, detailed orientated CSR/Inside sales Representative.

Located in the West Island close to Highway 40 and Blvd Des Sources.

Amacor provides its clients with full-service garment embellishment that includes Silk-screening, Embroidery, Patches and a host of Digital technologies.

Responsibilities:

• Responding promptly to customer inquiries
• Collaborate with several departments to address client’s needs
• Ensure to have all required information to process orders
• Prepare quotes, input information and process orders
• Order entry into CRM database
• Keeping records of customer interactions, transactions and comments
• Assist sales team with administrative duties
• Follow-up on order status
• Answer customer inquiries about orders via phone or email

Skills:

• High school diploma or equivalent
• 2 years related work experience preferred
• Bilingual (fluent French and English both written and verbal)
• Great communicator in person and via telephone and email
• Problem solver-Confident
• Team player as it is a collaborative open environment
• Must work well under pressure in a fast-paced environment
• Ability to prioritize many tasks
• Computer skills: Excel-Outlook-Word