YP Classics – Five-Panel Retro Trucker Cap

Return and Refund Policy

Thank you for choosing Amacor Printz for your custom decoration needs. We strive to provide expert customization, high-quality products and excellent customer service. To ensure a positive experience for everyone, please review our return and refund policy:

Returns:

Personalized Items: 

Custom products with personalized designs or text we cannot accept returns or exchanges for buyer’s remorse or sizing issues unless there is a defect or error on our part. Please carefully review the sizing charts and mock-ups before finalizing your order. 

Defective or Damaged Products:

Covered
If your order arrives with a defect or damage (e.g., printing flaws, fabric damage), please contact us within 14 days of receiving your order with photos and a description of the issue. We will contact you for a quick satisfactory resolution.

Not Covered
Amacor Printz will not be held responsible for parcels lost, damaged or delayed during transport.
Shipping insurance is recommended. Requests for shipping insurance must be indicated on all purchase orders. Insured value must be above 100$.

Incorrect Order:

If you receive the wrong item or size, please contact us within 14 days of receiving your order. We will contact you for a quick satisfactory resolution.

Return Shipping:

For returns due to our errors (defective, damaged, or incorrect order), we will cover the return shipping costs. 

Refunds:

Full Refund:

We offer a full refund for defective, damaged, or incorrect orders, as long as the return process is initiated within the specified timeframe.

Refund Processing:

Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days days. 

Partial Refunds:

In some cases, we may offer a partial refund if the item is not suitable, but is in good condition.

How to Initiate a Return:

1. Contact Us:
   Please email us at info@amacorprintz.com or call us at 514-277-9227 to initiate a return.
2. Provide Information:
   Please include your order number, a description of the issue, and any supporting photos or documentation.
3. Return Instructions:
   We will provide you with instructions on how to return the item and any necessary shipping labels.